How can we help?
What time do we need to be at the dock? – Since our charters are completely customized to your day, we can start when you like; however, when making the booking, we usually suggest a reasonable time for you, depending on your charter (generally 10:00 am or 10:30 am for barefoot/wakeboarding days).
Where do we get picked up/dropped off? – We are located in Jolly Harbour and will pick you up at the main dock in front of Sea Dream Restaurant.
Can you recommend a Taxi driver? – Yes, we definitely can. Here is the contact number for Get There Taxi, Craig - +1268-720-8830
Can you pick us up at our hotel/preferred location? – Yes we can! It will usually be an extra fee (ranging between $50us - $200us each way depending on how far away from Jolly Harbour we need to go to get you).
Do you provide food? – Our charters do not provide snacks or food. Alternatively, we can take you to a restaurant by boat or you are more than welcome to bring your snacks and food for the day too :) Please note that we need at least 24 hours in advance to book a reservation with a restaurant.
What do we bring? – Bring all that you need for the day in terms of food (snacks, lunch) and any extra/special drinks you want for the day. We have a very large cooler and provide ice, drinking water, sodas, rum, rose, and prosecco. You are welcome to bring your alcohol on the boat as well.
Can I do a wakeboarding charter if I have never done it before? – ABSOLUTELY! Our crew are so knowledgeable and experienced that they will most likely get you up and riding in no time! If you don’t get up right away, don’t give up! (*You should be able to swim if planning on wakeboarding*).
If we are doing a fishing charter, where does the caught fish go? - By local and international island conventions, fishing trip catches belong to the vessel (but we will give you a little fish to take home for yourselves too).
What happens if we get seasick and want to return to the dock? – Generally speaking, we are in very calm waters and the boat is fully open to the fresh air, making it rare to get seasick. However, should you happen to get seasick, the full price of the charter will still be charged. It is HIGHLY recommended to take anti-seasickness pills if you know that you suffer from seasickness (ESPECIALLY if you’re booking a fishing charter).
I have something else in mind, but it’s not listed under ‘Charter Options’. What do I do? – Not a problem! As mentioned before, our trips are completely customized to your needs. We will try our best to accommodate your wants and needs (once it is possible to do). WhatsApp Message us (1-268-724-1521 or 1-268-722-2329) or send us an email (email@example.com or firstname.lastname@example.org ). One of the crew will be able to guide/assist you and give you a quote on your preferred day!
What if I can’t swim? – We do have lifejackets on board. When making your booking, please state whether there is anyone on board who does not know how to swim. Make sure you also tell the captain that you cannot swim BEFORE leaving the dock so he is aware. He will take you to a shallow, calm beach where you can stand and wade in the water. *You will not be able to take part in the wakeboarding activities.
How big is the boat?- We have five boats to choose from (check out 'The Fleet'). We have a 25-ft Boston Whaler that holds 8 max; a 32-ft Boston Whaler that holds 10 max; a 40-ft Nortech that holds 12 max; and a 33-ft Intrepid that holds 10 max.
How many people can go on the boat? – See the answer above :) However, the number of people will change depending on the charter that you choose. For example for Barbuda charters, we want to make sure it is the most comfortable crossing for you, so the number of people is reduced. If you take a look at our available charter options you can see the maximum amount of people each boat can hold.
How do I pay? – We currently accept cash, Bitcoin, local cheques, Visa and MasterCard. You can pay the captain on the day of your charter. NOTE- our prices on the website are assuming you will be paying via credit card. If you pay via cash, local cheque or BITCOIN, you will receive a small discount on these prices! Also, if you book directly with us via WhatsApp Message (1-268-724-1521 or 1-268-722-2329), email (email@example.com or firstname.lastname@example.org) we will give a discount off of any charter prices seen on the website!
Do you have a cancellation fee? – Yes, we have a cancellation fee of $25us.
I see you can get a discount off the website prices if we book directly via WhatsApp Message or email. How does that work? If you reach out to us through any of these platforms (directly) (email@example.com or firstname.lastname@example.org) (via WhatsApp Message 1-268-724-1521 or 1-268-722-2329), we will give you a guaranteed discount on the prices on our website. It is always best to message or email.